Help Center and Frequently Asked Questions (FAQ) Find answers to common questions about enrollment, online classes, study materials, and the PE exam. Search the Help Center: Search Search 1. Retake Guarantee What happens if I don’t pass the PE exam? Eligibility How much complimentary access you get What’s included in your complimentary re-enrollment Upgrading or extending your enrollment Deadlines & rules Examples How to claim it Fair but firm 2. Enrollment & Pricing Enrollment Plans Which enrollment is right for me? Monthly Subscription Plan Canceling the Monthly Subscription Plan Consecutive paid months and the Retake Guarantee Upgrading to the Unlimited Package Class Recordings During Semester Transitions Unlimited Package Extending your Unlimited Package Class Recordings During Semester Transitions Sharing Your Account Corporate pricing Employer-paid enrollment Coupons & Discounts Refund policy 3. Getting Started Meet Your Instructor Where Do I Start? Recommended Study Schedule Student Dashboard Overview Exam Approved Calculator NCEES® Reference Handbook NCEES® Exam Specifications Online Community 4. Online Class What’s Included Live vs On-Demand Semesters Live Class Format Class Pre-Work Class Homework How to Attend Live Live Class Replays Semester Schedule and Syllabus Class Syllabus 5. Account Management Enrollment expiration dates Can I get materials after my enrollment expires? Subscription Renewal Payments Changing your email Change Your Password Forgot Your Password? Updating your billing information Order History & Receipts Certificate of Completion 6. Taking the PE Exam Scheduling Your Exam Before Exam Day NCEES® Examinee Guide During the Exam Exam Format Pre-Test Questions Exam Results 7. Support Study Help Online Community Live Class Chat Login Problems Browser Issues Clear Your Browser Cache Mobile Devices 8. Continuing Education Ohm Gurus Professional Development Hours (PDHs) Continuing Education Certificates Free Seminars State Approvals 9. Electrical FE Exam Pass the FE Exam First What’s Included? When Should I Start? Learn More