Support

Study Help

One of the most valuable parts of your enrollment is the unlimited study support available throughout your preparation.

Online Community

The online community is the primary place to ask study-related questions. Whether you’re stuck on a practice problem, need clarification on a concept, or want feedback on your solution, simply create a post and start the discussion.

Questions are answered by both the instructor and other members of the class. Having multiple engineers explain the same concept from different perspectives often leads to a deeper understanding than simply seeing the final answer.

Asking questions is an important part of the learning process and is highly encouraged. Chances are that if you’re wondering about something, other students are too.

Instead of spending time searching Google or online forums for an answer, take a photo or screenshot of the problem and post it to the online community. Then move on to the next problem while answers and discussion come in. This keeps your study sessions productive without getting stuck on a single question.

There is no limit to the number of study questions you can ask during your enrollment. Most questions receive a response by the next business day, and many are answered much sooner.

If you haven’t posted a question yet, consider asking one today or browse the existing discussions to see questions, solutions, and conversations from other engineers preparing for the PE exam.

You can access our online community at anytime by clicking community at the top of your student dashboard or by using the shortcut URL: www.powerpehelp.com.

Live Class Chat

We offer one of the most engaging live class chats available for the Power PE exam.

During every live class, you can ask questions using the class chat.

Questions are welcomed throughout class, whether you need clarification on a concept, want to better understand a solution, or have a follow-up question about the material being presented. The instructor regularly monitors the chat throughout class and answers questions as time allows.

Many students find that the questions asked by others help reinforce concepts they hadn’t considered. Participating in class discussions is encouraged and is an excellent way to improve your understanding of the material.

Login Problems

If you’re unable to sign in to your account, try the following steps before contacting support.

Verify Your Email Address

Make sure you’re signing in with the same email address you used when purchasing your enrollment.

A common issue is attempting to sign in with a work email when the enrollment was purchased with a personal email address, or vice versa.

Reset Your Password

If you’ve forgotten your password, click the Forgot Password link on the sign-in page and follow the instructions to create a new password.

Still Need Help?

If you’re still unable to access your account after verifying your email address and resetting your password, please contact support and we’ll be happy to assist you.

Browser Issues

Our learning platform works with all modern web browsers, but we recommend using the latest version of Google Chrome for the best experience.

If videos, images, quizzes, or other course content are not loading correctly, first make sure your browser has been updated to the latest available version. Outdated browsers are one of the most common causes of display and playback issues.

If updating your browser does not resolve the problem, try clearing your browser’s cache.

Clear Your Browser Cache

Google Chrome

1. Click the three-dot menu in the upper-right corner.
2. Select Delete browsing data.
3. Choose Cached images and files.
4. Click Delete data.
5. Restart Chrome.

Microsoft Edge

1. Click the three-dot menu in the upper-right corner.
2. Select Settings.
3. Select Privacy, search, and services.
4. Under Clear browsing data, click Choose what to clear.
5. Select Cached images and files.
6. Click Clear now.
7. Restart Edge.

Safari (Mac)

1. Open Safari.
2. Select Safari > Settings.
3. Open the Advanced tab.
4. Enable Show Develop menu in menu bar if it is not already enabled.
5. From the menu bar, select Develop > Empty Caches.
6. Restart Safari.

If the problem continues after updating your browser and clearing your cache, please contact support so we can help investigate the issue.

Mobile Devices

Our entire learning platform is fully responsive and designed to work well on phones, tablets, laptops, and desktop computers.

Whether you’re studying at home, traveling, or taking advantage of a few free minutes during the day, you can continue studying from virtually any device.

You can use your mobile device to:

• Watch class recordings
• Attend live class
• Work through the On-Demand Review Course
• Complete quizzes
• Review practice problems
• Browse the online community
• Post study questions and upload photos

Many students find it convenient to work through course material or watch a class replay from their phone or tablet while away from their computer.

If you haven’t tried using your mobile device yet, consider watching a class replay, working through a lesson, answering a few quiz questions, or posting a study question to the online community. It’s a great way to make steady progress wherever you are.