Account Management

Enrollment expiration dates

Monthly Subscription Plan:

When you cancel your subscription, your enrollment will expire at midnight (12:00 AM) UTC on the date listed under “Expires” in your account settings:

My Account > Order History > Click on the Order # > “Expires date”

• For more information, please see: Enrollment & Pricing > Canceling the Monthly Subscription Plan.

Unlimited Package:

183 days after you purchase the Unlimited Package, your enrollment will automatically expire at the exact time of day you initially enrolled in the Unlimited Package.

• For more information, please see: Enrollment & Pricing > Unlimited Package.

Can I get materials after my enrollment expires?

No. Once your enrollment expires, we cannot send you materials from the course, including videos, PDFs, practice exams, practice problems, or any other content tied to your dashboard access. These materials are only available as part of an active, paid enrollment.

That said, many practice problems are discussed in our public online community, and you can often find answers or walkthroughs there even without active enrollment.

If you need continued access, you’ll need to re-enroll or check whether you qualify for the Retake Guarantee.

Subscription Renewal Payments

Monthly Subscription Plan:

The Monthly Subscription Plan renews automatically every month until you cancel your subscription.

Your billing date is based on the original date you enrolled. For example, if you enroll on January 15, your subscription will renew on the 15th of each month.

You may cancel your subscription at any time to stop future billing. Canceling your subscription does not immediately remove access. You’ll continue to have access until the end of your current billing period.

• For more information, please see: Enrollment & Pricing > Monthly Subscription Plan.

Changing your email

Changing your email address will update:

• The email address you use to sign in to your student account
• The email address where live class calendar invitations are sent
• The email address where class announcements and important course notifications are sent

To update your email address, sign in, click on your name in the upper right hand corner, then navigate to:

• My Account > Profile > Email

Type in your updated email address directly in the text box and click on “Save Changes” at the bottom.

Change Your Password

You can change your password at any time from your account settings.

To change your password, sign in, click on your name in the upper right hand corner, then navigate to:

My Account > Password > Change Password

• Enter your current password.
• Enter and confirm your new password.
• Click Update to save your changes.

Forgot Your Password?

If you can’t sign in because you’ve forgotten your password, click the Forgot Password? link on the sign-in page.

Enter the email address associated with your student account, and we’ll email you a link to reset your password.

If you don’t receive the password reset email within a few minutes, check your spam or junk folder and be sure you’re using the same email address associated with your account. If you still need assistance, contact support.

Updating your billing information

You can update the saved credit card associated with your account at any time.

To update your payment method, sign in, click on your name in the upper right hand corner, then navigate to:

My Account > Billing

• Click Edit next to your saved credit card.
• Enter your new payment information and click Update.

Your updated payment method will be used for future purchases and any recurring subscription payments associated with your account.

If you’re enrolled in the Monthly Subscription Plan, updating your saved credit card does not affect your active subscription, renewal date, or billing schedule. Your subscription will continue uninterrupted, and future renewals will be charged to your new payment method.

Order History & Receipts

Every time you make a purchase, including your initial enrollment and any Monthly Subscription Plan renewal payments, a receipt will automatically be emailed to the email address associated with your student account.

You can also view your complete order history and download copies of past receipts at any time.

To view your order history, sign in, click on your name in the upper right hand corner, then navigate to:

My Account > Order History

Click the order you’d like to view to see its details and payment history.

Select Print Receipt if you’d like to download or print a copy of your receipt.

Your Order History includes all purchases made through your account, making it easy to access receipts whenever you need them for your records or employer reimbursement.

Certificate of Completion

You may request a certificate of completion after any of the following milestones, whichever comes first:

• You complete the review course.
• Your enrollment ends.
• You take the PE exam.

To request a certificate just send us an email.

Many employers will accept a certificate of completion as documentation for tuition reimbursement. If your employer offers an education reimbursement program, you can use your certificate when submitting your reimbursement request.

Certificates are intended to document completion of our review program.. They do not represent professional engineering licensure, continuing education credit, or any certification issued by NCEES® or a state licensing board.